Shipping Information
Shipping Timeframes:
- Standard Shipping: Free of charge, with estimated delivery between 7 to 14 business days.
Order Processing & Tracking:
- Orders are processed and shipped within 24-48 hours after placement.
- Once your order is dispatched, you will receive an email containing your tracking details to monitor its journey.
How We Ensure Timely Delivery:
- Dedicated Support Team: Our team actively tracks shipments daily to ensure timely and secure deliveries. If you have any concerns, feel free to reach out to us at support@aussiethrive.com.
- Swift Resolution of Delays: We take immediate action in case of unforeseen shipping delays to minimize any inconvenience.
Possible Reasons for Package Returns:
- Incorrect or Incomplete Address: If the provided address is inaccurate, the carrier may return the package.
- Refused Delivery: If the recipient declines to accept the parcel, it will be sent back.
- Unclaimed Packages: If a package is not picked up within the specified time frame, it may be returned.
- Recipient Unavailable or Moved: If the recipient has relocated or is unavailable at the address provided, delivery may not be successful.
- Unspecified Return Reasons: Occasionally, packages may be returned due to reasons beyond our control.
What to Do If Your Package Is Returned:
If your order is returned for any reason, please contact our customer support team via our Contact Us page. We will assist you in resolving the issue, including the possibility of reshipment.
We appreciate your trust in Aussie Thrive and are committed to ensuring a seamless shopping experience!